MAES selects Urgent (now Titan Maintenance) to support commitment to forecourt customer service 

February 28, 2024 – Techniche announced that Belgian forecourt operator MAES has selected Urgent (now Titan Maintenance), its maintenance and asset management product, to support the efficient operation of the MAES network of unmanned forecourts.

MAES is one of the leading independent energy companies inBelgium and operates 300 unmanned forecourts across Belgium.

MAES Energy & Mobility

MAES will use Urgent (now Titan Maintenance) to automate the maintenance management of assets on its forecourts and in its convenience shops and car washes to increase asset reliability and availability. Urgent (now Titan Maintenance) will support MAES’ drive to improve the customer experience on its forecourts, increase operational efficiency, and reduce overheads across its maintenance operation.

Gilbert van Rens, CEO, MAES Energy and Mobility said: “Managing and maintaining a large network of unmanned fuel stations presents a unique set of operational challenges, particularly in terms of addressing maintenance issues promptly. Our commitment to customer satisfaction means we must ensure our forecourt equipment is available to customers when they visit our sites.”

“We understood the imperative to introduce a maintenance management platform to support and streamline our maintenance operations, improve visibility of maintenance on our sites and manage our planned preventative maintenance. We chose Urgent (now Titan Maintenance) to meet our immediate operation needs and to support our business as we plan for future growth.”

Daryn Edgar, CEO, Techniche commented: “We’re proud to be working with MAES, a European pioneer of unmanned forecourts, and to be supporting MAES on its digital transformation journey. Effective, automated maintenance management processes are essential for MAES in terms of building a brand known for customer service and well-maintained fuel stations.”

Would you like to learn more? Visit technichegroup.com/solutions/cmms

Urgent (now Titan Maintenance) and Techniche EV are now part of Titan Cloud. These solutions expand TitanCloud’s capabilities in critical maintenance and EV charger network management. Forenquiries relating to other Techniche offerings, visit techniche.au