Your privacy is important to us. It is Titan Cloud Software's policy to respect your privacy regarding any information we may collect from you across this website, mobile apps and other sites and services we own and operate. 

The Information We Collect and How We Use It 

We and our affiliates, business partners, and service providers (e.g., application hosting, analytics providers, etc.) may collect and use data related to you and your use of the website and mobile apps when it is nonidentifiable, aggregated data, and such nonidentifiable, aggregated data may be used only for research, performance tracking and benchmarking, and to otherwise improve the Products and Services. 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We may also collect information about you, including your contact information and industry, from our partners. 

We may collect personal information such as your name, business telephone number, email address, and certain information related to the business you represent in the course of your use of our sites and services.  For example, when you register for an account to enable you to log in and access certain services, we collect such information for purposes of servicing and providing your account.  We may also use certain of your personal information to provide you information about our products and services that may be of interest to you. 

We only retain collected information for as long as necessary to provide you with your requested service, analyze the data we collect or send marketing information. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. 

We do not sell your personal information to third parties, and we do not share your personal information with others, except as required by law, with our affiliates, business partners, and service providers (e.g., application hosting, analytics providers, etc.), or to combat fraud and to protect our rights or those of our affiliates, other users, or business partners. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. 

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. 


Our company would like to send you information about our products and services that may be of interest to you. You may always opt out of receiving marketing messages, which can be done by clicking “unsubscribe” at the bottom of any email you receive from us. Exceptions include emails that are necessary for billing purposes or the management of products and services you have purchased. 

Data Protection Rights 

Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

The right to access - You have the right to request that Our Company provide a copy of your personal data. Where permitted by law, we may charge you a small fee for this service. 

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete. 

The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions. 

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. 

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions. 

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us: 

Call us at: +1-615-372-6000 

Or write to us: [email protected] 


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

How do we use cookies? 

Our Company may use cookies in a range of ways to improve your experience on our website, including: 

  • Keeping you signed in 
  • Understanding how you use our website 

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses: 

  • Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 
  • Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 

How to manage cookies 

You can set your browser not to accept cookies, and your internet browser settings will tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

“Do not track” 

In addition, many browsers and mobile operating systems enable you to indicate your preference regarding online tracking. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable do not track signals and therefore, we do not recognize do not track signals. 

We may update this policy from time to time. We’ll post the new policy here. 

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. 


What products does this policy cover? 

This policy describes the information we process within the following Titan Cloud Software mobile apps: 

  • AFI 
  • Canary Remote Inventory 
  • SIMS 

Mobile information we collect 

We obtain certain personal information in connection with the mobile apps we provide. The types of personal information we obtain include: 

  • Account information, such as online username and password and other log-in details used to access Titan mobile apps. 
  • The geolocation of your mobile device while using the application. 
  • Technical information about your device, such as the device manufacturer, model, OS/Version, device name, device type. This is used for troubleshooting to help ensure they are working properly and provide you with the best customer care. 
  • Network information, such as the connection type (Wi-Fi or cellular) and the cellular network name. This can also be used for troubleshooting issues related to syncing data. 
  • Content recorded and attached to records within the application to perform their functions (such as images uploaded for inspections). 

How we use mobile information 

The collected information is stored locally on the device, in Titan Cloud Software web products and in Microsoft App Center. Microsoft App Center is a third-party service used for logging crashes, errors, and events that can be helpful in troubleshooting issues and maintaining app quality. 

Titan Cloud Software 

4031 Aspen Grove Dr., Ste 240 

Franklin, TN 37067 


[email protected] 


This policy is effective as of March 8, 2023.