How Titan Helped Jacksons Streamline Maintenance, Automate Compliance & Maximize Uptime

With more than 400 fuel and convenience retail locations across eight states, Jacksons has grown into one of the largest operators in the Western U.S. But that growth brought new challenges, especially around environmental compliance and maintenance. As the company expanded, its internal systems struggled to keep up with the pace of growth.

Founded in 1975 by John Jackson, who remains the company’s CEO today, Jacksons Food Stores started out with a single location in Caldwell, Idaho. Over the years, the business has expanded aggressively, nearly doubling in size in the last ten years. They now operate more than 400 stores across eight states and the Pacific Northwest. The company’s retail brands include Jacksons and ExtraMile (in partnership with Chevron), and most locations are branded under Shell or Chevron.

Undertaking such rapid growth, Jacksons faced significant operational challenges, particularly with compliance and maintenance. Manual processes that once worked for a smaller footprint became bottlenecks. Compliance data was tracked in spreadsheets. Facility records, tank status, inspection schedules, and release detection were managed through a patchwork of basic tools, none of which could keep place with Jacksons’ rapid expansion.

See how Jacksons scaled from a single site to hundreds without adding headcount.

Read the full case study to learn how Titan Cloud’s unified platform helped one of the nation’s fastest-growing fuel retailers simplify compliance, cut downtime, and turn operational efficiency into a growth advantage.

CHALLENGES

• Manual compliance and maintenance processes slowed operations  
• Outdated tracking methods couldn’t keep pace with rapid expansion
• Manual ATG polling and release detection were slow and risked missing data

SOLUTIONS

• Environmental compliance 
• ATG alarm monitoring and managed services  
• Maintenance work order management

RESULTS

• Cut compliance data collection time by 50% 
• Eliminated manual test date tracking
• Reduced ATG alarm-related downtime by 75%
• Added 2160 gallons sold / $648 profit per ATG incident through increased uptime