7 Reasons CPOs Need a CMMS to Maximize EV Charger Uptime and Minimize Maintenance Costs

EV charging networks are expanding quickly, and so are expectations around reliability. Drivers want consistent performance, regulators are tightening uptime standards, and operators are under pressure to control costs as networks grow.

As the acquisition of Techniche EV moves forward, Titan Cloud is bringing together deep maintenance management expertise and our platform for energy asset optimization to help charge point operators (CPOs) reduce downtime, lower costs, and keep chargers running reliably.

Across the industry, uptime metrics often look impressive—98% or higher—but they don’t tell the full story. Studies show nearly one in three charging attempts still fail, and first-time success rates can drop below 70% after three years in operation. That gap between reported uptime and real reliability frustrates drivers, strains service teams, and erodes confidence in charging networks.

At the same time, the California Energy Commission now requires 97% uptime for public chargers under incentive programs, and the U.S. Department of Energy estimates annual maintenance costs of up to $400 per charger. For most operators, every hour of downtime and each repeat visit quickly increases costs and cuts into uptime goals.

That’s where a computerized maintenance management system (CMMS) makes a real difference. It gives operators the visibility and control to spot problems early, reduce downtime, and keep chargers performing at their best. As EV networks grow, maintenance has to move from reaction to routine, built into daily operations with the same discipline as monitoring and reporting.

Here are seven ways a CMMS helps charge point operators strengthen performance and get more from their existing systems:

1. Configurable, Automated Workflows 

Configurable, automated workflows will always send the right maintenance engineer to your site—whether that’s to attend a repair under warranty, a repair that requires specific skills and qualifications, or a member of the on-call weekend team to meet a service-level agreement.

2. Verified Repairs Before Leaving the Site

Once work is completed, verify that the asset is left fully fit for purpose before the engineer leaves. This could include logging photographs, completing checklists, uploading certificates, or capturing a verification signature. No more return visits because casings weren’t closed properly or issues were only partially fixed.

3. Full Visibility of Every Repair 

Have complete visibility of all repairs—from the initial issue to invoicing—across any number of sites. A CMMS automatically tracks the status of every ticket and work order, ensuring no asset is missed or left unfit for use.

4. Manage More Than Chargers 

Manage the repair and upkeep of all assets at a charging site—lighting, barriers, signage, and more—to ensure a safe, reliable, and positive experience for drivers.

5. Measure and Benchmark Costs

Measure and benchmark asset repair costs to inform purchasing and replacement decisions. Is it more cost-effective to repair or replace? Is one charger brand holding up better over time? A CMMS that links repairs to specific assets gives operators the data to make smart financial decisions.

6. Reduce Risk and Strengthen Compliance

Ensure maintenance engineers have the right qualifications and safety clearances before they start work. A digital permit-to-work process reduces risk, strengthens compliance, and provides confidence that every repair meets required standards.

7. Preventative Maintenance That Maximizes Uptime

Manage compliance and improve charger uptime with a proactive preventative maintenance program. Schedule recurring servicing, automate alerts, and notify maintenance engineers when they’re near a site due for work—reducing downtime and unnecessary travel.

As EV networks grow, maintenance can’t be treated as a reactive process. It needs to be built into daily operations with the same rigor as monitoring and reporting. A computerized maintenance management system (CMMS) gives CPOs the visibility, control, and data to make that happen—reducing downtime, preventing repeat repairs, and extending asset life.

Improve charger uptime, cut maintenance costs, and keep your network running strong, talk with a Titan Cloud solution consultant today.