Apr 13, 2022
5 Reasons to Automate Your Fuel Delivery
Read More
When you need support from Titan Cloud, there’s one place to start: the Support Portal. It’s the most effective way to get the help you need, faster and with full visibility. Whether you’re managing complex site networks, bringing new sites online, or addressing software performance, time matters.
“At Titan Cloud, support isn’t just about closing tickets—it’s about solving the right problems, the right way,” shared Suvro Khan, SVP of Customer Success. “The portal gives your team visibility, gives our team clarity, and helps us resolve issues quickly and effectively. It’s also what enables us to deliver the kind of partnership our customers count on.”
The Titan Cloud Support Portal is designed to remove friction, reduce downtime, and keep your team informed every step of the way. Here’s why the portal should be your first step:
1. Faster Response Times Based on Priority
Each request submitted through the portal is instantly categorized based on urgency and business impact. That means your most critical issues rise to the top and get resolved more quickly. Our support team is trained to act quickly and precisely, and the portal helps us triage and escalate the right way, every time. Our SLA-backed response times are structured to meet the needs of our customers.
2. Track Every Request
With email or phone support, it’s easy to lose track of a request. Through the portal, every inquiry is logged and timestamped, with real-time visibility into status, updates, and resolution history. Need to follow up? Add notes directly to your open ticket. Do you need to review past issues? It’s all in one place: organized, searchable, and easy for your team to reference anytime.
3. Centralized Knowledge Base
Sometimes, you don’t need a person, you just need an answer. The portal gives you immediate access to a growing library of articles, guides, and configuration walk-throughs created by our product experts. It is all written in plain language, reviewed regularly, and tailored to how our customers use Titan Cloud.
4. Integrated with Your Customer Success Team
The portal creates a shared view with your Customer Success Manager and Account Manager. That means your broader Titan team has full visibility into open issues, escalations, and trends, helping us work as a true partner in your success. That visibility is one of the reasons we have consistently maintained a 98% customer satisfaction score across all support interactions.
5. Superior Support That Drives Loyalty
Our customers stay with Titan Cloud because of the value we deliver and the partnership we bring to every interaction. The Support Portal plays a key role in that. It’s how we ensure accountability, fast resolution, and consistent experience. Our account management and customer success teams work alongside support to make sure nothing falls through the cracks. That level of partnership is a key reason we’ve maintained a 97% customer retention rate year-to-date across our global customer base—one of the highest in the industry.
What Happens When You Submit a Ticket
- Go to the Support Portal to Submit a Ticket
- Add helpful details (attach files, screenshots, logs, etc.)
- Receive acknowledgment + track your case in real time
- Need to loop in your team or revisit past requests? Everything is there, organized, and accessible.
Ready to Get Started?
Make the Titan Cloud Support Portal your go-to resource. It’s fast, transparent, and built around your success.
If you’re not yet registered, reach out to your Customer Success Manager or use the sign-up link on the login page. Once you are in, be sure to bookmark the portal. It’s the fastest way to get help and the best way to keep both your team and ours informed.
You Might Also Be Interested in
Ready to Optimize Your Fuel Operations?
