Do more with Titan's customer success team

Get even more value from our software with our best-in-class support services

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Implementation support

We'll help you get set up for success

Our team will help you get up and running quickly on the Titan platform. From setting up your sites, uploading key compliance documents, or establishing a connection with your ATG network, our implementation services include: set up of basic facility & fuel asset information, username and access provisioning, and module configuration. 

Tech support & customer service

Our team is here to solve any problem

Our industry is constantly evolving, and we understand your needs change with time. Whether it's a new project or company initiative, taking advantage of new products, or facing a new competitor, you may need Titan's in-house expertise to get the most value from our SaaS platform. 

Through our ongoing programs, customer success managers, and a team of analysts and product experts supporting them, we provide best practice guidance for maintaining, refining, and increasing the value you get from Titan.

Customer training & enablement

You'll have your own team of experts in no time

Our training sessions will enable you and your team to get up to speed with Titan. Training is available when ATG connectivity has been established and facility and asset data has been loaded and validated. With up to four online training sessions available at no additional charge, we make sure you're getting value from our platform as quickly as possible. 

Platinum Support Services 

When you need specialized services to get the most out of the software you already have

With our recent acquisition of JMM Global, we've expanded our product offering with increased domain expertise and ongoing support services. Measures of success are defined by the customer and Platinum service and support subscriptions are tailored to customer needs. Platinum subscriptions require the deployment of all available application software modules related to that service. 

Platinum Support Services

Platinum Support Services are customized for individual business needs, but may include the following:

Alarm Management

Release Detection Management

Notice of Violation Resolution

Facility Permitting & Notification

Environmental Plan Management

Testing Dispatch & Notification

Audit Services & Gap Analysis

24/7 Call Center Services

Other Services As Needed

See what our customers have to say

Fleet

Convenience Store

“Your service from start to finish has been exemplary and on a professional, knowledgeable, and friendly level that far exceeds all others I have dealt with. Nothing ever seems to be too much trouble and I am made to feel unique, never that I am just one of many clients that you and your office have to deal with each day."

Tommy Jackson

Senior Area Supply Manager

"The software is easy to use and customize...Customer service is second to none."

Jeff Sexten

Manager, EHS

"They provide personalized service, always respond in a timely and professional manner, and most importantly, do what they say they are going to do! We are extremely satisfied with our relationship with them and look forward to [working] together for many years to come."

Executive

Multi-national oil company

Get in touch

Find out how you can get the most out of your relationship with Titan by taking advantage of best-in-class support services