Titan Cloud Agreement for Software and Services

background image

This Agreement for Software and Services (the “MSA”) is made between Titan Cloud Software, LLC, a Tennessee limited liability company with its principal offices at 4031 Aspen Grove Dr., Ste 240, Franklin, TN 37067 (“Titan”) and the contracting party identified on the Order Form (“Client”), as of the date on the Order Form.  Titan and Client are hereafter collectively referred to as the “Parties.” In consideration of the mutual covenants and conditions contained herein, the Parties agree as follows:

Titan Software and Services: Titan agrees to provide Client with the services and access to software as described in detail on Order Form to the Agreement on a non-exclusive basis and on the terms described in this Agreement (collectively, the “Software and Services”). To the extent applicable, Titan hereby grants to Client during the Term of this Agreement a limited, non-exclusive, non-transferable right to remotely access through Titan’s website and use the software described on Order Form only for the internal business purposes of Client at the designated locations. All rights in and to Titan’s software shall remain the property of Titan. Client shall not take or allow any act or omission that would result in an infringement of, or impairment of Titan’s right in and to, Titan’s software or any intellectual property rights related thereto. Client, along with any affiliated third party granted access to the software on behalf of Client, shall be subject to Titan’s electronic end user license agreement (EULA) and general terms of use for those users (and their employers) provided login access to the software. The general terms of use for Software and Services may be revised at any time by Titan. Upon login, Client will be required to click and accept the EULA.

Client Obligations: Titan requires the engagement and cooperation of Client with regard to the implementation of the Software and Services. In addition to compliance with the terms of this Agreement, Client will upon reasonable request provide Titan with any and all information pertaining to Client assets and operations as needed by Titan, including but not limited to access to personnel, sites, data, paper and electronic files and any other information required to implement the Software and Services. Client will complete needed hands-on training required to use Software and Services. If any other specific Client obligations are required of Client, those obligations will be contained in separate Addendums to this Agreement.

Confidentiality: Titan and Client acknowledge that each may reveal to each other proprietary or other confidential information, including, but not limited to information relating to data, assets, operations, customers, business plans, technical information, the Software and Services, the terms of this Agreement and the pricing of Software and Services during the course of this Agreement (collectively, “Confidential Information”). The receiving party will safeguard the confidentiality of the Confidential Information of the disclosing party, including at least those safeguards taken to protect its own confidential information and those that the disclosing party each may reasonably request in writing from time to time. It is understood and agreed that money damages would not be a sufficient remedy for any breach of this Agreement by the receiving party and that the disclosing party shall be entitled to equitable relief, including injunction (without having to post a bond) and specific performance, as remedies for any such breach. Confidential Information does not include information that (a) was in the public domain at the time of disclosure, (b) was disclosed to the receiving party by a third party without confidentiality obligations to either party, (c) is required to be disclosed by official process, order or legal demand such that the disclosing party has given non-disclosing party adequate notice to oppose the disclosure, and (d) is information independently developed. Any Confidential Information in the possession of the receiving party will be returned upon request of the disclosing party. This provision shall survive the termination of this Agreement.

Pricing and Payment for Software and Services: Fees charged for the Software and Services for the Original Term and for each Renewal Term shall be earned in full at the start of each such Term based on the number of sites listed in the addendum, and are payable in installments, all as further described in the Addendum(s) to this Agreement. Titan will invoice periodically to Client in advance of access to the Software and Services, and/or as more specifically described in Addendum(s). Unless Client has obtained credit approval from Titan, timely payment for Software and Services will be required in advance of access to the Software and Services. For Clients that have obtained credit from Titan, payment is due in accordance with the terms set forth on the Order Form. Any payments received by Titan that are past the due date are subject to financing fee of 1.5% per month or the maximum rate allowed by law, whichever is lower. Client is responsible for all sales, use or VAT taxes.

No Warranties; Limitation of Liability: TITAN DISCLAIMS ANY AND ALL WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, INCLUDING WITHOUT LIMITATION ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS OF PURPOSE. CLIENT REMAINS FULLY RESPONSBILE FOR REGULATORY COMPLIANCE OF ITS TANKS. NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT TO THE CONTRARY, (A) IN NO EVENT WILL TITAN BE LIABLE TO CLIENT OR ANY OTHER PARTY FOR ANY REASON WHATSOEVER, WHETHER IN CONTRACT OR TORT OR OTHERWISE, FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL LOSS, DAMAGE OR EXPENSE (INCLUDING, BUT NOT LIMITED TO, LOSS DUE TO INABILITY TO OBTAIN DATA, LOSS OF BUSINESS OR LOSS OF PROFITS) IN CONNECTION WITH OR ARISING OUT OF THE SERVICES PROVIDED UNDER THIS AGREEMENT OR THE LICENSING OR USE OF ANY SOFTWARE RELATED THERETO, EVEN IF CLIENT OR OTHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, AND (B) TITAN’S LIABILITY FOR ALL DAMAGES OF ANY KIND SHALL NOT EXCEED IN THE AGGREGATE THE TOTAL FEES SET FORTH IN THIS AGREEMENT PAID BY THE CLIENT IN THE THREE-MONTH PERIOD PRECEEDING THE ACTION GIVING RISE TO THE CLAIM.

Mutual Indemnification: Subject to the terms of this Agreement, the Parties agree to defend, indemnify and hold harmless each other, their respective employees, officers, directors, representatives and agents from and against any and all third-party claims, liabilities, damages and expenses, including actual legal costs, arising from or in connection with the indemnifying party’s gross negligence or intentional misconduct in the performance of its obligations under this Agreement, except to the extent caused by the gross negligence or willful misconduct of indemnified party. The indemnified party shall provide prompt written notice of any such claim to the indemnifying party. The indemnifying party shall have the right to control the defense and monetary settlement of any such indemnified claim. This indemnity shall survive the termination of this Agreement for a period of one (1) year.

Insurance; Force Majeure: Titan, at its expense, will maintain comprehensive general liability insurance covering personal injury and property damage with a combined single limit of one million dollars ($1,000,000).  Neither party shall be responsible for failure to perform (except payment obligations) due to a force majeure event or other condition beyond the impaired party’s reasonable control.

Relationship: Titan and all persons employed by Titan for the purpose of fulfilling the obligations of this Agreement are and shall remain the employees of Titan; it being expressly understood that nothing in this Agreement shall be construed to create a partnership, joint venture, agency or any other relationship. This Agreement does not authorize or otherwise form the basis for either Party to be the agent or legal representative of the other Party for any purpose whatsoever.

Entire Agreement; Amendment; Severability: This Agreement constitutes the entire agreement of the Parties and supersedes all previous and contemporaneous agreements, representations or understandings between the Parties, both written and oral, concerning the subject matter of this Agreement. This Agreement may be amended only in writing. If any provision of this Agreement is for any reason held invalid, ineffective, and unenforceable or contrary to public policy, the remainder of this Agreement shall be deemed severable from such provision and shall remain in full force and effect.

Governing Law; Waiver; Notices; Assignment: This Agreement is governed by Tennessee law without regard to any conflict of law principles. The parties agree that venue for all actions arising under this Agreement shall be the state courts located in, and the federal courts serving, Williamson County, Tennessee. Failure to enforce its rights under this Agreement shall not constitute a waiver of such rights by either party. Notices under this Agreement shall be sent to the other party (per the addresses set forth above, or as updated from time to time in writing by either party) and will be deemed delivered to the receiving party upon three (3) days after being placed in the U.S. Mail, postage pre-paid, on actual receipt upon hand delivery, or the next day upon overnight carrier. This Agreement and/or any rights hereunder cannot be assigned by Client without the express written consent of Titan. EACH PARTY HERETO HEREBY IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT.

Term, Renewal, Breach and Termination: This Agreement shall become effective as of the date first set forth on the Order Form upon its execution by Titan and Client and shall remain in effect for the period of time set forth on the Order Form. This Agreement shall renew each year thereafter for successive twelve (12) month terms (each a “Renewal Term”)(The Original Term and all Renewal Terms are collectively, the “Term”), unless either Party provides the other with at least ninety (90) days written notice prior to the end of the then current term of its intent to end the Agreement upon the expiration of the then current Term. The price increase specified on the Order Form shall occur on each anniversary of the effective date of this Agreement.  This Agreement can only be terminated for cause during a continuing breach by the other party, provided, that the other party breaches any of the material terms of this Agreement and does not cure such breach(es) within thirty (30) days after notice of such breach(es).  In the event the term of this Agreement expires or the Agreement is terminated for breach after a thirty (30) day opportunity to cure, Titan shall allow Client to retrieve all Client data present in the Titan Cloud platform once Client has paid in full any and all remaining amounts owed.  In the event of Titan’s termination of this Agreement for Client’s breach, all fees for the Software or Services scheduled under this Agreement during the remainder of the then current Term shall become immediately due and payable in full.  Titan is entitled to recover legal fees and litigation costs incurred in pursuing collection of outstanding fees under this Agreement.

The purpose of this schedule is to describe the software and services Titan will provide Client upon signature.

Scope:   Titan Cloud Software will provide the cloud-based software modules specified in the Order Form;

  1. Titan Cloud-based Software Platform & Modules – Titan will provide Client access to the latest version of its EDGE software, a datacenter hosted multi-tenant platform delivered over the internet and accessible via a Client web browser. All modules include access to basic Facility, Tank, Line, dispenser, and ATG profile and data.
    1. Subscribed Module Description
      1. Titan Cloud Software suites and modules in scope are listed in the Order Form. What is not listed on the Order Form is currently not in the scope of this contract but can be added at a later time via a contract addendum.
    2. Included Software Platform Capabilities (applies to all modules)
      1. Availability – 99% Software Availability excluding software maintenance
      2. Security - PCI | SAS 70 | SSAE 16 compliant via third party audits
      3. Accessibility – Unlimited users who are employed by the named Company on the Order Form with the ability to administer user roles & Privileges by site, group of sites, and/or software functionality
      4. Accessibility – third party access may be given to the Software Platform at the request of the named Company on the Order Form. A fee may apply.
      5. Support – Software maintenance & bug fix releases
      6. Note: Client logins will only provide access to modules in scope.  Also, Client will be able to access existing reports.  Customized reports and web pages are available on time and material basis.
        1. EDGE software set-up & configuration- Titan will set up the EDGE for productive use and configure the modules per contract requirements.
          1. Project coordination – Client and Titan will each appoint a point of contact to coordinate implementation activities:
            1. Client and Titan will conduct a kick-off meeting/conference call to ensure all data collection and review activities underway.
            2. Periodic meetings/calls may be required to ensure implementation progress as planned
            3. Important part of implementation is Client training on how to use EDGE productively. Training schedule part of kick-off meeting agenda.
          2. Training – Client will submit to all required hands-on training required to productively use the system. Client will lead the effort, with Titan support, to ensure user adoption of new system
          3. Titan implementation will begin upon signature of this contract.
            1. Polling and Site connectivity requirements – Client will provide Titan with direct connectivity to ATG and Cardlock for remote telemetry.
              1. Client will provide Titan ATG IP/port # number and ensure connectivity to/from Titan
                1. For Compliance Release Detection: 1X per day for release detection results
                2. For Compliance Alarms: 24X per day – or configure ATG to push alarms
                3. For Inventory/Deliver Data: 24X per day
                1. Client will provide Titan Cardlock IP/port # or fax modem number and password that allows polling of SH SYS command, as well as general technician support for bringing card locks systems online.
                2. If subscription requires connecting to Client ATG, pricing assumes 1 ATG per site.
                3. Client requires internet access, a compatible internet browser, and Abode Acrobat Reader (free download from adobe) to access EDGE and open PDF files.
                4. Any services requested outside this scope of work will result in additional invoicing based on time and expenses at market rates. Field service rates are $100/hour + expenses.  Technical Services, Technical Project Management, and Compliance Professional Services/Trainer rates are $150/hour + expenses.
              1. Service Level Agreement: Software Support and Setup
                1. Client will manage and maintain Client’s own network, internet access, and end-user devices (e.g., smartphones, tablets, PC’s, laptops) in a manner that ensures that users can reliably access Titan software. For mobile devices, this includes ensuring devices have latest operating system patch and mobile connectivity working. Client responsible for providing Titan with reliable IP connectivity to Clients’ ATGs via either VPN or public IP addresses.
                  1. Client will provide Titan ATG IP/port # number and ensure connectivity to/from Titan
                    1. For Fuel Alarms: hourly
                    2. For Inventory/Deliver Data: hourly
                    3. For Release Detection: daily
                  2. Included software support provided via email and/or phone across defined support tiers and driven by severity
                    1. Email: [email protected]; automatically creates support ticket (English language only);
                    2. Phone: +1 615-372-6000 leave message for Technical Support mailbox (English language only)
                    3. Support Tier 1 – Client
                      1. Client is responsible for making commercially reasonable efforts to investigate and resolve issues with end-users, equipment, and network access before contacting Titan, ensuring that only software defects are passed on.
                      2. Titan will provide Client with training and tools for self-administration and issue resolution
                      3. Client will designate up to four contacts through which support requests will be submitted to Titan. These ‘Single’ Points of Contact will either be one per Country/Region and/or one globally
                      4. Only verified software bugs should be passed on to Support Tier 2
                    4. Support Tier 2 – Titan Support Group
                      1. Tier 2 is responsible for answering questions and resolving configuration issues and reproducing and documenting reported software defects.
                      2. Tier 2 will make initial response to all tickets as defined in SLA.
                      3. Support requests will be logged in Titan ticketing system with the originating person’s email added as a subscriber to receive updates on ticket status
                      4. Email support request sent to [email protected] will be automatically logged as tickets in the ticketing system.
                    5. Support Tier 3 – Titan Software Engineering
                      1. Tier 3 is responsible for resolution of defects reported by Tier 2 and running background tasks unavailable to Tier 2.
                      2. For verified Severity 1 and Severity 2 defects, Tier 3 will address immediately and release as soon as practicable per SLA defined below
                      3. For compliance polling requests, Tier 3 will address within 1 business day.
                      4. For all other items, Tier 3 staff will allocate time each week to handle recently-submitted requests. Engineering will schedule releases periodically to address reported issues.
                    6. Defect Classifications
                      The Severity Level is specified by Client when the incident is logged and in accordance with the definitions below. By mutual agreement the Severity Level may be changed at the request of either party.
                      1. Severity 1 – System outage. The system is unavailable due to a software defect, or the system is causing data loss/corruption.
                      2. Severity 2 – A major required function is not working as designed.
                      3. Severity 3 – The system is not behaving according to the design but there is a workaround, or the impact of the incorrect behavior is medium or lower.
              1. To access cloud modules, Client needs Internet access, a modern Internet browser (Latest version of Chrome, Internet Explorer 10 or later) and Abode Acrobat Reader (free download from adobe) to access EDGE and open PDF files. To access apps for iPhone and Android devices, Client needs to download the latest version of the app via the Apple App Store or Google Drive.

              Titan will draft a news release within 30 days of the execution of this contract. A preliminary draft will be sent to Client for the optional insertion of an appropriate Client quote and offer reasonable time (14 days) for edits before publishing. Titan will respect the edits of Client but retains the right to issue a basic news release regarding the business relationship, excluding any confidential or controversial content.

              $
              6
              M

              New Revenue Generated by Titan for its Partners

              700
              +

              Brands Managed by Titan Partners

              $
              0

              Cost of Cloud Hosting and Maintenance Fees

              background image